FAQs

Frequently Asked Questions

Below is a list of frequently asked questions. If you have a general question that is not listed below, please feel free to ask away! We will update our FAQs page to provide an answer to your question.

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AvelaDesign Studio 7.9Escape & Paint

What is your general question?

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AvelaDesign Studio 7.9

How soon will I my request be answered?

All requests submitted online will be answered within 24-48 hours.

What is the turnaround for projects to be completed?

The type of service you are receiving will determine when your project will be complete. Typical turnaround for your project is 7 business days except for web design, custom paintings and drawings.

Is there a deposit required to place a design order?
Yes. AvelaDesign, Studio 7.9 requires half of your initial estimate to be paid for your designer to get started. Your deposit is non-refundable. In addition, you must sign a Terms of Agreement form before your designer gets started.
How can I request revisions?

To make revisions, please contact your designer directly. Revisions are subject to fees based on complexity.

Do you offer printing services?

Yes. We can print and ship your product to you.

How long do projects or painting take to ship?

For smaller projects, next day or 2-3 business day shipping is available. For larger projects, please allow for 7-10 business days for shipping.

Escape & Paint

How do I book an Escape & Paint session?

Escape & Paint sessions can be booked on our Escape & Paint page.

Click here to visit Escape & Paint page

There you will be able to choose your date, time, location, painting, and pay online.

What is the cost of the class?

The cost of the class is $30 per person for a 2-hour session.

Escape & Paint sessions held at Kung Pao Bistro will include one alcoholic or non-alcoholic drink in cost.

What time should I arrive for my session?

Ideally you should arrive at least 15-20 minutes before your session so you and your party can get settled in. 

Will I have to sketch my painting first?

No. You will be provided with a pre-sketched canvas at the start of your session.

What should I wear?

You are encouraged to wear something that you are comfortable in. We supply aprons for protection against the water-based acrylic paint that we use. These paints become water-resistant when they dry.

May I bring a small children or a non-painting guest to the class?

Unfortunately, no guests who are not painting may attend the session due to limited space.

Is there a age requirement to participate in Escape and Paint sessions?

By law, the legal drinking age in California is 21 years old. Therefore, all guests must be at least 15 years of age to attend a session at Escape and Paint locations and 21 to consume alcoholic beverages. All guest 15-20 years of age must be accompanied by an adult.

Escape and Paint sessions can be booked for children parties (6-12 years old), teenagers and adults. Call us at  (213) 935 - 8222 for more information.

AvelaDesign, Studio 7.9 DOES NOT condone underage drinking. The artist does have the right to dismiss you and/or your party from a session if you are causing disruption, you will not be reimbursed. 

How many guests do you have to have for a private party?

For a private party we must have a guarantee of 10 guests or a minimum of $500. We can host private parties for your events providing you have an appropriate venue. We will need 10 days notice if you have to cancel your event to receive a full refund.

How can I cancel or change my reservation?

To cancel please email avela.design.16@gmail.com 72 hours before your reservation to receive a full refund. If choose to cancel your reservation after 72 hours, you will be responsible for the full amount of your session.

To change your reservation, please email avela.design.16@gmail.com with your request. You are able to change a reservation based on availability. However, your request is not guaranteed.

What methods of payment do you accept ?

Our online system allows us to accept Visa, Master Card, American Express and Discover. We are currently only accepting payments via PayPal. If you do not have a PayPal, you may use your credit/debit card to pay for your reservation through PayPal by selecting the Credit/Debit Card option on the payment screen.