Refunds, Returns & Cancellations

ALL SALES ARE FINAL on custom wall art, custom portraits, aveladesign originals and limited-time prints. 

FOR DESIGN SERVICES, upon signing the TERMS OF AGREEMENT, both parties understand that Client or Designer may terminate the service at any time if, for any reason, the relationship and/or the Work is deemed unsatisfactory by either party. The Client agrees to provide a written statement of cancellation to the Designer. Upon written cancellation, Client is responsible for payment of all expenses incurred and any work done towards the completion of the project. The Designer will determine completion based percentage of the project; Client is responsible for full payment as per the agreed upon estimate plus all expenses incurred. In the event of cancellation, Designer retains ownership of all copyrights and original work created.

FOR PRINTING SERVICES, Client must provide proof of Designer based error or production error to receive a full refund. Reprints are available, however, Client may incur additional costs. If for any reason, Client is dissatisfied with printing quality, Client must provide written documentation within 48 hours of receipt of printed product. Partial refunds and/or refunds are not guaranteed. 

For more information, please refer to our TERMS OF AGREEMENT.